Dave Giblin
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Articles
Recent activity by Dave Giblin-
🧃 Drink Water. Stretch. Respond to That Ticket.
Self-care isn’t just bubble baths and candles. It’s drinking water before answering a thorny ticket. It’s stretching your back after resolving a three-thread email saga. You can’t pour from an empt...
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🌈 How to Be the Customer Hero You Wish You Had
You don’t need a cape to be a hero just a well-timed emoji and a little empathy.  Being a support agent is like being a therapist, a detective, and a tech wizard all at once. You bring order to ch...
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🧠The Secret to Genius-Level Problem Solving? Pretending You Already Know the Answer
Channel your inner Sherlock and make it up as you go—then document it like a pro.  Here’s a trade secret: most of us are just winging it, but with excellent documentation. Trust your gut, Google s...
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🚀 How to Stay Calm When Everything’s on Fire (Metaphorically… We Hope)
Let’s be honest—sometimes the Help Centre needs its own help. Here’s how to channel your inner Zen monk when tickets are piling up like laundry on a Sunday night. Take a breath. Yes, right now. Thi...
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How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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Sample article: Stellar Skyonomy refund policies
All Stellar Skyonomy merchandise purchases are backed by our 30-day satisfaction guarantee, no questions asked. We even pay to have it shipped back to us. Additionally, you can cancel your Stellar ...
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How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
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What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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Welcome to your Help Centre!
You're looking at your new Help Centre. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Centre is designed to provide a complet...