🌈 How to Be the Customer Hero You Wish You Had

You don’t need a cape to be a hero just a well-timed emoji and a little empathy.

Being a support agent is like being a therapist, a detective, and a tech wizard all at once. You bring order to chaos and smiles to stressed-out customers. Remember: every “thank you” is a mini standing ovation. Go ahead, take a bow. You’ve earned it.